• How do I place an order?
  Select your desired products, customize if applicable, and follow the checkout process.
• Can I customize products?
  Yes, some products offer customization options. Check individual product pages for details.

• When do you announce the winner?
  After a giveaway ends, entries are sent to our sweepstakes company for a random drawing, taking 10-15 business days. Winners are announced on our website and social media.
• How will I know if I am a winner?
  Winners are contacted by us, via provided contact details. You won't be asked for payment to claim a prize. We only announce winners through official channels. Contact us if you suspect impersonation.

• Do you ship internationally?
  Yes, we offer worldwide shipping. Costs and times vary by location.
• How can I track my order?
  You'll receive a tracking number via email once your order ships.

• What is your replacement policy?
  For quality issues, incorrect items, or damage, contact us within 30 days. Photo evidence required for quick resolution.
• How do I request a refund?
  Contact customer service with your order details. Refunds processed within 5-10 business days upon approval.
• Can I return my order?
  Returns are accepted for materially different or flawed items within 15 days of receipt. Contact Customer Support before returning goods.

How should I care for products?
Care instructions vary, check the label. Typically, wash in cold water, gentle cycle, and air dry.

What payment methods are accepted?
We accept ApplePay, major credit cards, PayPal, and other listed methods at checkout.

Is my personal information secure?
Yes, we use SSL encryption to protect your information.

How can I contact EcoGearHeadz?
Use our contact form or email us directly for prompt support.